Top FAQs
What is the delivery time of a product?
- Order Cut-Off Time: 4:00 PM (EDT)
- Order Processing Time: 1–3 days (Monday to Friday)
- Shipping Transit Time: 4–5 days (Monday to Friday)
- Total Delivery Time: 5–8 business days
How can I track my order?
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to follow your shipment from dispatch to delivery.
Can I return my order?
Items can be returned within 30 days of receiving your order.
Do you have a customer service I can contact?
Have any questions? We're here to help!
Customer Service Hours:
Monday to Friday: 09:00 AM - 05:00 PM (EDT)
Email: info@modeveya.com
Phone Number: +31687571712
Open Contact Form
Payments
What are the Payment Options you offer?
Mode Veya offers several secure payment options for checkout. The following payment options are accepted:
- Shop Pay
- Google Pay
- Apple Pay
- Visa
- Mastercard
- Maestro
- American Express
What if a payment attempt is unsuccessful?
If a payment attempt is unsuccessful, you can submit payment again with corrected information or choose an alternative payment option. For more information check our Payment Policy.
Shipping & Delivery
Do you ship internationally?
No, Mode Veya currently ships to customers in the United States only.
What are the shipping costs?
Mode Veya offers free shipping on all orders within the United States.
What should I do if I receive a damaged or incorrect item?
If you receive an item that is damaged or incorrect please contact us immediately. Email us at info@modeveya.com with a clear photo of the issue, and we will promptly arrange a replacement or send the correct item.